Scorecard
Know how each of your buildings performed last month without visiting every site, and see the metric that lowered each grade.
Checking on every building in person stops working once you run more than a handful of accounts. Clean Smarts Scorecard, on the Expert plan, gives each facility a monthly A to D grade for staffing, service quality and cost control from the records your team already keeps. A Needs Attention list shows which buildings missed a target and which metric it was, so your visits go where they are needed.
A monthly grade for each facility
Each building gets an overall grade and a grade for staffing, service quality and cost control. A Company Average row shows how each site compares with the rest, so the buildings that trail are easy to find.
Calculated from records you already keep
Fifteen metrics, such as late arrivals, average inspection score and overtime, come from schedules, time records, inspections, issues and invoices. Your managers spend no time on a separate monthly report.
The reason behind each grade
Each building shows every metric's value, its target and how it moved over recent months. Each metric links to the report it was calculated from, so a low grade leads to the shifts or issues behind it.
Targets that fit how you operate
Your targets decide what counts as an A, B or C for each metric, and metrics that do not apply to your business can be turned off. The grades then measure what your contracts require.
When you run a dozen buildings, checking each one in person stops working, and a manager often hears about a problem when the client calls. Scorecard grades each facility once a month from the schedules, timesheets, inspections and issues your team already records. You see which buildings missed their targets, and why, and spend your visits there.
Get a grade for each building without asking your managers for another report
Pulling together how each site did last month usually means someone sorting through timesheets, inspection results and issue logs. Scorecard calculates 15 metrics for each facility from the schedules, clock-ins, checklists, inspections, issues and invoices, such as the late arrival rate from clock-ins marked late against the schedule. Each metric earns a grade from A to D that rolls up into the group and overall grades, with nothing extra for your managers to enter.
See which buildings missed their targets last month on one screen
A long list of sites makes it hard to tell which ones need you this month. Scorecard lists your facilities lowest grade first, and Needs Attention shows, for example, that Riverbend Medical Plaza has a C because three metrics fell below an A, the worst being late arrivals. Each user sees grades only for the locations they have access to, and the table exports to Excel or CSV for your monthly operations review.
Scorecard
Expert planNeeds Attention (2 locations)
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Riverbend Medical Plaza C 3 items
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Staffing · Late Arrival Rate · 7.4%
C Worse than last month -
Staffing · Unfilled Shift Rate · 3.1%
B Worse than last month -
Service Quality · Aged Open Issues · 2
B Better than last month
-
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Harborview Corporate Center B 1 item
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Cost Control · Overtime Percentage · 3.2%
B Worse than last month
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| Overall | Location | Staffing | Service Quality | Cost Control | Biggest issue |
|---|---|---|---|---|---|
| C | Riverbend Medical Plaza | C | B | A | Late Arrival Rate 7.4 |
| B | Harborview Corporate Center | A | A | B | Overtime Percentage 3.2 |
| A | Summit Office Tower | A | A | A | |
| A | Ironworks Office Tower | A | A | A | |
| A | Lakeshore Distribution Center | A | A | A | |
| B | Company Average | B | A | A |
Grade each building against the standards you hold it to
Every cleaning company holds its buildings to its own standards, and some metrics do not apply to every operation. On the Expert plan, users whose role includes the Manage Account module can change the A, B and C cutoffs for any metric and turn off a metric that does not apply. When a building has too little activity for a metric in a month, that metric is left blank, so a small site is not graded on a handful of shifts.
Find the number behind a low grade before you visit the site
A letter grade tells you a building needs attention, but not what to talk about with the supervisor. At Riverbend, the six-month trend shows late arrivals rising from 3.5% to 7.4% while absenteeism stayed on target, so the crew is showing up but starting late. The metric opens that month’s late-arrival timesheet exceptions for the site, so you start the conversation knowing which shifts started late.
Riverbend Medical Plaza
Scorecard detail breakdown by area and metric
Staffing C
| Metric | Your Value | Grade | Target | Trend |
|---|---|---|---|---|
| Absenteeism Rate | 1.6% | A | ≤2% (A) | -0.4 Better than last month |
| Unfilled Shift Rate | 3.1% | B | ≤2% (A) | +1.2 Worse than last month |
| Late Arrival Rate | 7.4% | C | ≤2% (A) | +3.9 Worse than last month |
| Crew Stability | 12% | A | ≤15% (A) | 0 Same as last month |
| Break Compliance | 99.1% | A | ≥98% (A) | +0.3 Better than last month |
| Edited Check-in Rate | 1.8% | A | ≤2.5% (A) | -0.5 Better than last month |
With a grade for each building every month, your supervisors’ visits and your own go to the lowest-graded buildings, and each visit works on the specific metric that lowered the grade.
Frequently asked questions
Does Scorecard grade employees or locations?
Scorecard grades locations, not individual employees. Each facility location gets a monthly grade, and a Company Average row compares them. Metrics such as late arrivals and absenteeism come from the records of the crew at that site.
How is the overall grade calculated?
Each metric is graded A to D against its target. A building's staffing, service quality and cost control grades are the lowest metric grade in that group. The overall grade counts how many metrics are below an A. None gives an A, one gives a B, two or three give a C, and four or more give a D.
What does Scorecard measure for each building?
Scorecard grades 15 metrics in three groups. Staffing covers measures such as absenteeism, unfilled shifts and late arrivals. Service quality covers measures such as checklist completion, average inspection score and complaints per 1,000 service hours. Cost control covers measures such as assigned versus actual hours, overtime and labor as a percent of revenue.
What happens when a building has very little activity in a month?
Each metric needs a minimum amount of activity, such as a number of clock-ins or service hours. When a building falls short, that metric is left blank and does not count toward any grade, so a new or small site is not graded on a handful of shifts.
Can I see grades for the current month?
Grades are calculated for completed months, so the month that just ended is the most recent one. You can pick any of the last 12 completed months to compare a building with earlier results.
Who can see Scorecard?
Anyone whose role includes the Scorecard module can open it, and the Admin and Manager role presets include it. Each user sees grades only for the locations they have access to. Scorecard is an internal view for your team and does not appear in the customer portal.
Which plan includes Scorecard?
Scorecard is included in the Expert plan. On other plans, the Scorecard page shows a preview with sample grades. On the Expert plan, users whose role includes the Manage Account module can change grade targets and turn off metrics in Scorecard settings.
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