Inspections & Quality

See missed work on your own report before your client does

When you can’t see every building in person, the first word of a missed restroom is often an email from the client. With Clean Smarts, your supervisors score each area from their phone against the scope you sold, down to a single restroom on a single floor. Every completed inspection lands on one list with the room, date, inspector and score, so a low score points you to the room that needs a second visit, often before the client notices.

Score each site against its own contract

A common source of client complaints is a gap between the scope of work and what the client expected. Clean Smarts scores each site against its own contract, using one of four ready-made scales such as pass/fail and 1 to 5, or a custom scale you build for that client. Each floor, suite and restroom gets the checklist that matches its scope, so each space is scored against the scope you agreed to clean.

Answer a complaint with the inspection record

When a client says a restroom wasn’t cleaned, the answer usually comes down to a supervisor’s memory of the night. Your inspectors attach photos and video to the exact line item and sign when they finish, and if you require live photos, each one comes from the camera rather than the phone’s gallery. In basements with no signal, the mobile app saves the inspection and uploads it when the phone reconnects, so you answer the complaint with the record for that room on that night.

Keep failed items open as issues until they are fixed

A problem written on an inspection report often waits until someone rereads the report, and the same restroom fails again the next week. In Clean Smarts, the inspector ticks Create issue on the failed item, and submitting the inspection opens an internal issue for that room with the inspector’s note and the item’s photos attached. The issue starts unassigned with no due date, so your office decides who fixes it, and it stays on your issues list until someone closes it.

Inspections only find problems when they happen, and a busy supervisor sometimes skips one. Recurring inspections go on the schedule like any other shift, and missed ones appear on an overdue list with the location, due date, assigned inspector and how many days late each one is. You know which buildings have gone uninspected without calling each supervisor.

Give clients scored results they can check themselves

Clients mostly hear from their cleaning company when something has gone wrong, and the nights the building was done well go unseen. When an inspection is submitted, Clean Smarts emails the scored report to each user at that location who has completed-inspection emails turned on, including client logins, and to anyone the inspector adds. Completed inspections are also in the customer portal, so your client has a record of the work in hand when the contract comes up for renewal.

From

Clean Smarts <[email protected]>

Subject

Completed inspection—Summit Office Tower / Floor 2 / Women's Restroom: 18 / 20 (90 %)

Brightline Facility Services

Inspection Report - ID: 18341

Total Score: 18 / 20 (90%)

Completed:

Alvarez, Marisol ([email protected])
2026-09-24 22:42:00 (local time)

Location:

Summit Office Tower
1200 Summit Blvd
Denver, CO 80202

Sublocation:

Floor 2 / Women's Restroom

All Entries:

Restroom Daily QA 18 / 20 (90%)

Fixtures and dispensers sanitized 5 / 5 (100%)

Mirrors and brightwork streak-free 3 / 5 (60%)

Notes: Light spotting on the far mirror. Wiped during the inspection.

Floor mopped and dry 5 / 5 (100%)

Trash and sanitary bins emptied 5 / 5 (100%)

Scan to leave feedback or to view recent cleanings

Brightline Facility Services

Floor 3/Men's Restroom

On the Expert plan, people in the building scan a QR poster to rate a restroom and leave a comment, and each rating opens an issue for your team. Scorecard, also on the Expert plan, includes the average inspection score in each location’s grade, so the quality your supervisors record counts toward how each site is rated.

How Clean Smarts compares with spreadsheets and checklist apps

When each area is scored and failed items are tracked as issues, you hear about missed work from your own supervisors first. Your office has a list of what still needs fixing, and your client has the record of the work whenever they ask.