Playbooks, benchmarks, and product news for cleaning and janitorial operators.https://www.cleansmarts.com/en-ushttps://www.cleansmarts.com/blog/janitorial-job-costing-software/https://www.cleansmarts.com/blog/janitorial-job-costing-software/Most cleaning companies only look at job costs when something feels wrong. Here's how to review margins monthly, catch overruns early, and use janitorial job costing software to act before the damage is done.Wed, 10 Jun 2026 00:00:00 GMTjob-costingprofitabilityoperationshttps://www.cleansmarts.com/blog/consistency-wins-commercial-cleaning-contracts/https://www.cleansmarts.com/blog/consistency-wins-commercial-cleaning-contracts/Bill and Mimi Kromah of Gifted Hands Cleaning Services never try to be the cheapest. Nine years in Sacramento taught them that brand recognition, references, and refusing to underprice are the actual way to win commercial cleaning contracts.Wed, 13 May 2026 00:00:00 GMToperationsgrowthhttps://www.cleansmarts.com/blog/government-cleaning-contracts/https://www.cleansmarts.com/blog/government-cleaning-contracts/Gifted Hands Cleaning Services won a state cleaning contract on a coin flip. Mimi Kromah explains how government janitorial bidding actually works, and why showing up consistently beats low-balling.Wed, 13 May 2026 00:00:00 GMToperationsgrowthhttps://www.cleansmarts.com/blog/how-to-scale-a-cleaning-business/https://www.cleansmarts.com/blog/how-to-scale-a-cleaning-business/Zach Brown and his wife Lauren went from two teachers to running a 20-person cleaning company in central Texas. The contract that changed everything landed with five days' notice and no crew ready.Fri, 10 Apr 2026 00:00:00 GMTgrowthoperationshttps://www.cleansmarts.com/blog/commercial-cleaning-client-relationships/https://www.cleansmarts.com/blog/commercial-cleaning-client-relationships/Katarina Kai of Mass Commercial Cleaning explains why silence from a client isn't good news, how to actually collect feedback in commercial cleaning, and the question that saved an account she'd nearly lost.Mon, 24 Nov 2025 00:00:00 GMToperationscustomer-retentionhttps://www.cleansmarts.com/blog/how-to-handle-customer-complaints-cleaning-business/https://www.cleansmarts.com/blog/how-to-handle-customer-complaints-cleaning-business/Trey Brown's family grew Office Pride from a couple of bank branches to 400 buildings across three states. The thing that kept clients happy through that growth wasn't being perfect. It was a complaint system that tracks every issue to resolution.Wed, 03 Sep 2025 00:00:00 GMToperationscustomer-retentionhttps://www.cleansmarts.com/blog/how-to-start-a-commercial-cleaning-business/https://www.cleansmarts.com/blog/how-to-start-a-commercial-cleaning-business/Matt Pencarinha left a corporate salary, took a $10-an-hour job, and bought his first accounts for $500. Here's what he learned about starting and growing a commercial cleaning business that actually scales.Fri, 25 Jul 2025 00:00:00 GMTgrowthoperations